How to connect Gong to Zefi
You can directly connect through the Zefi Integrations page. Connection is OAuth based and 100% secure. Call transcript data is hosted in your Zefi workspace and automatically synced with Gong.
Click on Integrations.
Get to the CRM & Sales Intelligence section
Zefi will be used to extract data from your sales conversations, such as the content and customer information. This data will go through our platform pipeline to be categorized and summarized on its key points, alongside with other information coming from different tools.
The main goal is to enable product teams to gather data faster and create reports
Contact us at [email protected] to know more!
Why do we need access?
F.A.Q.
| Gong |
|
Zefi Feedback Item |
| Conversations |
→ |
Content |
| Contact |
→ |
Customer |
Shared Data
Track every change in sentiment and topics across different tools
- Follow any topic, source group and trend by creating collections that automatically update every time you sync new data. Track product releases and create reports to show your results to the rest of the company!
Automatically tag and segment data that comes from conversations
- Our NLP model tailored to your company context automatically understand the most recurring themes, analyzes and groups data by tag. Find out what’s the most requested feature, which kind of user is complaining the most and how to reduce your churn
Expand your product scope by getting access to your customer insights
- Use the automatic sync o extract and update data directly from your conversations. Gather all data in the same place to look for recurring themes faster and find the source of the info you were looking for. Cut the middleman and endless meetings with Sales teams!
Integration features
- Get the complete picture of the trend that specific features or complaints follow and generate actionable directly from Zefi starting from Gong’s customer information and reconcile with other tools like CRMs or CS Tools